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Frequently Asked Questions

General Questions
Technology-Related Questions
Your Customer Record
Signing In
Placing Orders

General Questions

What is Chrestomathic.com?
What services does the new site offer?
Where can I find a list of the current issues in my CME subscription?
Can I earn CME credits with back issues?

What is Chrestomathic.com?

Chrestomathic.com provides the online supplement for the Today CME programs published by Chrestomathic Press, Inc. The Online Editions of the Today publications are provided as a service to Subscribers Only and supplement the printed materials delivered by mail. A variety of other online services are also provided to Subscribers Only. Many areas of the site are open to the ultrasound community, including free online discussion groups at the Ultrasound Cafe and access to papers posted in the online Ultrasound Library.

What services does the new site offer?

Our new site introduces the services that our customers have said they most want: real-time ultrasound studies can be played with the Online Editions of our CME materials, free online discussion groups are hosted at the Ultrasound Cafe, and back issues for all our publications are now available in the online Ultrasound Library. New Online Services allow Subscribers Only to access a confidential area of the new site. Subscribers can view and print the Online Editions of our CME publications, take Personal Online Exams, and review a confidential Personal Progress Report showing test scores and CME credits earned. For a complete description of these services, please see the Subscribers Only page.

Where can I find a list of the current issues included in my CME subscription?

All papers published in the current volume are listed on the Subscribers Only page. Back issues are listed (a) in chronological order on the individual publication pages and (b) in subject order on the Ultrasound Library page.

Can I earn CME credits with back issues?

No. CME credits are only available with the purchase of a current annual subscription. Each annual volume includes all-new papers and exams and provides 10 AMA Category 1 credits per program. You can renew your subscription year after year and continue to earn 10 credits every year. You can enroll in more than one CME program and earn more than 10 credits per year.

Technology-Related Questions

What are the system requirements to for using Chrestomathic.com?
I downloaded the recommended software, but I still cannot use all the features in the site.
How do I play real-time ultrasound studies online?
Some of the images don’t display, or the Random Sample slide show takes too long to open. What can I do to speed up the performance of this site?
The text on this site is too small. How can I enlarge it for easier reading?
I opened a PDF file and it does not have the toolbar or menubar. How do I print the file?
Can I place a link to Chrestomathic.com from my website?
Who can I contact at Chrestomathic.com if I am having trouble using this site?

What are the system requirements for using Chrestomathic.com?

This web site is optimized for Internet Explorer and Windows Media Player. If you are using another browser and experience difficulty in viewing or using any part of this site, please change your browser to Internet Explorer. Acrobat Reader is required to access the PDF files used for the Online Editions and all papers posted in the online Ultrasound Library.

Please download and install the recommended software, choosing the most recent version compatible with your computer system. PC and Mac versions of these programs can be downloaded free from the following sites:

You should also set your browser to Java enabled, JavaScript enabled, cookies enabled background printing on, and your browser set to reload with each visit to the page.

I downloaded the recommended software, but I still cannot use all the features in the site.

Your new software may not have been installed correctly. Installation problems may be due to any of the following:

a.   Are you using a computer at work? Many institutions prohibit the installation of software by employees who do not have the proper authorization. Please ask your Data Services department to install the software for you.

b.   Downloading and installing are generally two separate steps. Downloading will place the software on your computer, but it must be installed before it will run. Most downloaded software includes an Installer file. Run the Installer and then restart the computer. Open the program and set the Preferences that are required for your system and to meet your personal needs.

c.   A browser plug-in may require manual installation. For example, to open Acrobat PDF files in AOL, Macintosh users who have AOL 5.0 (not OS X compatible) may need to drag a browser plug-in from the Acrobat Reader folder to the AOL folder.

d.   If you still experience difficulty, check your manual or the software manufacturer’s Technical Support services for assistance. In addition, many software companies provide user forums and other support groups online; look in these sites for answers to questions about specific software.

e.   This site was designed to work best with MS Internet Explorer version 6 or higher.

How do I play real-time ultrasound studies online?

Many of the Online Editions of our CME programs include real-time ultrasound studies. Except for sample issues made available to the public, access to the Online Editions is restricted to Subscribers Only. Check the Subscribers Only page for a list of current issues; the availability and number of movies included in each paper are shown in this list.

All the online movies used in this site are formatted for compatibility with Windows Media Player. You must be online to play the movies. Choose the Online Edition you want to review; a PDF file with movie links will open. To play a movie, click on a movie link; these links are shown in blue text at the appropriate points in the discussion. Windows Media Player will automatically load and begin to play the movie. Macintosh users will see a download window and a status bar indicating the download time. Movie files on this site are generally 200K to 300K and may take a minute or two to load. The amount of time required to open a movie depends on your particular computer system and method of online connection (telephone modem connections are slower than cable modems).

For continuous loop or repeat play, you must choose the appropriate setting in Windows Media Player. You can enlarge or reduce the size of the movie display by using a pull-down menu in Windows Media Player or by using the mouse to click and drag the lower right corner of the movie player. To restore the display to its original state, choose 100% from the pull-down menu. Check your manual or Microsoft’s Technical Support services for assistance if you have trouble using the player.

Some of the images don’t display, or the Random Sample slide show takes too long to open. What can I do to speed up the performance of this site?

You can improve the performance of any site in any browser by adjusting the browser’s cache settings. These items are usually found in the browser’s Preferences menu; if you have trouble finding them, search the browser’s online help manual for the word “cache.” The following settings are recommended:

File cache size:                   20 megabytes

Maximum folder size:           20 megabytes

You should also empty the cache. The more you use the Internet, the more frequently you should empty the cache. This step alone will usually cause a significant improvement in performance.

This site was designed for Microsoft Internet Explorer version 6.

Allow extra time to download images if you are using a dial-up Internet service.

The text on this site is too small. How can I enlarge it for easier reading?

Internet Explorer provides a pull-down menu setting that enlarges or reduces the size of the text display. It does not alter the size of the images. Choose the text size that is most pleasing to you. Remember that resized text will fit differently on the page and may not look exactly as the designer intended.

This site is designed for a screen resolution of 800x600 or higher.

I opened a PDF file and it does not have a toolbar or menu bar. How do I print the file?

Use the Print command in your browser or the keyboard shortcut specific to your computer.

CAUTION: With some systems, Acrobat uses a default setting that causes pages to be printed smaller than the original document (about 10% smaller). Before printing, check the Page Setup and Acrobat settings in the printer dialog box. Make sure that BOTH of the following items are NOT checked: “shrink oversized pages” and “expand small pages.” Verify that the paper size is Letter (8.5 x 11), not Letter Small.

Can I place a link to Chrestomathic.com from my web site?

Yes. Please use http://www.chrestomathic.com/  

Who can I contact at Chrestomathic.com if I am having trouble visiting this web site?

If you continue to have technical problems, please send an e-mail to webmaster@chrestomathic.com specifying the type of computer and browser you have and what you were attempting to do when you had the problem. 

Your Customer Record

Has my Customer ID number changed?
Has my personal subscription information been saved?

Has my Customer ID number changed?

Yes, you will need a new Online ID number and Password to access the Online Services that are restricted to Subscribers Only. New Customers will receive these numbers with the order confirmation.

Current Customers who were enrolled in a CME program prior to November 1, 2002, can get their new numbers from the online services. To get your new numbers, go to the Subscribers Only page and locate the Legacy Sign In Service. Simply enter your old Customer ID number (the Legacy ID) and your e-mail address, and you will receive your new Online ID number and Password by return e-mail. You can then sign in, change your Password to one of your personal choice, and immediately have access to all our new Online Services. Your old Customer ID number is printed on all answer cards, renewal notices, and paperwork issued in 2002 by the Publisher. Beginning in January 2003, your new Online ID number will appear on all these documents.

Has my personal subscription information been saved?

Yes. The site recognizes you when you Sign-in. All the information about your subscription, including your enrollment records, exam scores and credits earned, mailing address, and other contact information, are stored in our online database. You can check your Personal Subscriber Record online at any time and enter any corrections necessary--a change of address, for example.

Signing In

How do I Sign-in?
Why do I need to Sign-in?
What if I forget my password?

How do I Sign-in?

Simply type your Online ID number and Password on the Sign-in form located on the Subscribers Only page. Click Enter, and you will be directed to a page that will let you choose the new Online Service you would like to use.

Why do I need to Sign-in?

Signing in gives you access to a variety of new Online Services that are available for Subscribers Only. This system also protects your privacy; no one else can access your exam scores and other confidential information. If you would like to renew your subscription or make other purchases online, Signing in will make your shopping experience easier and faster. By Signing in, you'll be able to:

1.   Update your Personal Subscriber Record.

2.   Open and print the Online Editions of the CME publications included in your subscription; many of these papers include real-time ultrasound studies and other materials not available in the printed booklets.

3.   Shop without having to re-enter your billing and shipping addresses and other customer information already recorded in our online database.

What if I forget my password?

If forget your password, click the Forgot Your Password? link on the Subscribers Only page. You will need to enter your e-mail address and, if it matches the e-mail address in our database, you Password will be sent to you by return e-mail.

Placing Orders

How do I use the cart?
Can I renew my subscription online?
Do I need my Online ID number to shop online?
How do I place an order without using the website?
Can I claim discounts announced in the printed brochures and Renewal Notices if I place an order on the website?
Is it safe to use my credit card on the Web site?

How do I use the cart?

The Shopping Cart on our site is like a shopping cart in a store; items you add to your cart are kept there until you are ready to make your purchase. You can view the contents of your Shopping Cart at any time by clicking on the icon located in the upper-right corner of each page in the site. This area also reports how many items are in your cart. To add an item to your cart, just click the Add to Cart icon found with the description of the item you want. You can also remove items from your Shopping Cart on the View Cart page. When you're ready to submit your order, click on Proceed to Checkout. All online purchases require a credit card for payment.

If you are already a Customer, you can simply enter your Online ID number and Password on the Start Order Now page. You’ll be presented with a pre-filled order form that you can \ review and update before completing the purchase.

If you are a New Customer, you will need to fill out the complete order form. On completing the purchase, you’ll receive an Online ID number and Password that can be used to facilitate future shopping on our site.

Can I renew my subscription online?

Yes, renewal orders can be made online. You will need to enter your Online ID number and Password, place the subscriptions and other items you want in the Shopping Cart, and then click on Proceed to Checkout. You can choose to renew your subscription to the same CME program or change to a different program. If you are entitled to an Early Bird Renewal Rate or other discount, you will be prompted to enter a discount code number; the discount will automatically be applied to your purchase. The online instructions explain where to locate discount code numbers and any other required information.

Do I need my Online ID number to shop online?

Yes, you should use your Online ID number and Password for all future purchases on this site so the system can identify you correctly in the online database. Otherwise, the system will enter you as a new Customer, not as a Renewal, and you will not have access to your exam scores and other information recorded with your original record.

How do I place an order without using the website?

You can place your order by mail, fax, or toll-free phone. You can print copies of the Mail/Fax Order Form posted on this site. You can also use the order form printed in our direct-mail brochure or on our Renewal notice forms. For our mailing address, fax, and toll-free phone numbers, please see Contact Us.

Can I claim discounts announced in the printed brochures and Renewal Notices if I place an order on the website?

Yes, you can take advantage of these discounts. You will need to enter a discount code at the time you place your online order. The website may occasionally offer discounts that are not found in the brochures.

Is it safe to use my credit card on the Web site?

 In addition to the security benefit of Password authentication, we use Secure Server Software (SSL) to maintain the safety and privacy of your information. SSL is the industry standard and the most effective way to conduct secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet. Whenever you see a URL that begins with https:// and there is a small pad-lock icon in the bottom of your browser, you are using SSL.

Copyright © 2002 thru 2010. Chrestomathic Press, Inc. All rights reserved.